Resident Resources

Parking

Have more questions about parking?

Message the property manager through the resident portal.

Is there parking for residents?

Yes. The One41 Wellington parking garage spans underneath all four of our buildings. The parking garage is reserved for residents and available for a monthly fee.

How do I access the garage?

There are two entrances/exits to the garage, one at building A and one at building D, both of which your key fob is needed to enter. If you did not purchase a parking pass you may not park in the garage. The garage is monitored 24/7 by our towing company.

Is there guest parking?

Yes! Guests can park in the surface lot.

Renters Insurance

Do I need Renters Insurance?

Yes. We carry insurance coverage for the physical building itself; there is no coverage for your personal belongings and in the event you cause damage to your rental location, or other apartment property. You may be financially obligated to reimburse your community or landlord for those damage repairs. The intent of our insurance requirement is to protect everyone!

What are the Insurance Requirements?

As part of your lease agreement, you’re required to maintain an active renters insurance policy throughout your residency and provide proof of coverage. Residents should have a minimum of $100,000 in legal liability protection. This is to protect the property and resident from damage to our property to include damage caused by Water, Fire, Smoke and Explosion. We require all insurance carriers to list Uptown Rental Properties as an “Interested Party” on the Declaration page so the insurance company will notify us in the event of a cancellation or change in policy status.

Payments

Need to see all of your transactions? Log into the portal and click on Transactions.

What payment methods can I use?

All payments should be made in the Resident Portal. Cash payments or money orders will not be accepted.
You can pay with your checking account, savings account, debit card, or credit card. We accept Visa, Master Card, American Express, and Discover. Credit card payments and Debit card payments are subject to a small processing fee. Tip: Use your Savings or Checking account to avoid any fees!

How do I make a payment?

Log into the Resident Portal
Click or Tap Make a Payment
Select your Payment Amount
Total Balance (Includes any future charges on your account)
Current Balance (Your balance as of today)
Other Amount (Enter any amount you wish to pay)
Select your Payment Source
Click or Tap Continue
Add your payment details
Check the optional box to store as saved payment information for One-time and Autopay payments
Remember to check the box for the disclaimer
Click or Tap Pay Now

How do I set up auto pay?

Log into the Resident Portal
Click or Tap Make a Payment
Click or Tap Enable AutoPay
Select your Payment Method
Check the Box to Enable your automatic payment
Select day of the month you’d like your payment to process
Select your payment type
Set a Max Amount

How do I remove or change my payment account?

Log into the Resident Portal
Click or Tap on the Settings Icon in the top right corner
Click or Tap Payment Settings
Remove or add new payment settings

Maintenance

Did you know you can see all of your service requests and their resolution in the resident portal?

How should I report maintenance?

Regular maintenance requests should be added in the Resident Portal.

What if it’s an emergency?

If you have an emergency, call the office. If it is after-hours, follow the prompts.

Amenities

Can I reserve the Club Room for a party?

Of course! The Club Room is available in 6 hour blocks. Reserve the space in the Resident Portal by clicking on Amenity Reservations. You can also reserve the Grill & Patio area for your event.

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